Update (for those who do not read till the end of the thread): OppoStyle (the vendor with bad response time) is not part of Oppo Oppo tried to help ... the issue got solved ------- Hello Oppo, I hope somebody is listening. My display broke and I had to contact the customer service team - who have a sign on their page claiming a response time of 24 hours. It took 3 days for the first answer (including the costs for a new display) I replayed immediately asking where I should send my Find5 to ... now I'm waiting since 4 days for an answer. Dear Oppo, making good hardware is a great thing, listing to the community, when it comes to features also, but the customer service I'm facing right now is horrible. Can anybody of you Product Managers do something about it?